Shipping policy

Shipping:

• Shipping is FREE on orders $150 or more!

• Shipping fees on orders below $150 is a flat fee of $7.75

• We aim to ship everything within 2-4 business days after payment; however, many times we are able to ship in 1 business day. Please note weekends and Federal Holidays are not business days. 

• Thunder and Lightning Boutique is NOT responsible for:

  • International Duties or Customs charges

  • Products that are lost or damaged in the mail. The US Postal Service will be responsible once we ship the packages.

  • Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.

• If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

• All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

• Carrier Contact Numbers:

  • USPS: 1-800-275-8777

  • International USPS: 1-800-222-1811

• We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 

 

• WRONG ADDRESS DISCLAIMER: 

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at hello@thunderandlightningboutique as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so.